Last Updated: May 23, 2026
1. Introduction
DigiWebEngine ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (digiwebengine.com) or engage our digital services. This policy applies to all visitors, clients, and prospective clients.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Form Submissions: Name, email address, business name, website URL, service interest, and project details
- Client Onboarding: Business information, brand assets, website access credentials, billing details
- Email Communications: Content of emails exchanged between you and DigiWebEngine
- Consultation Calls: Information discussed during strategy calls or project meetings
2.2 Information Collected Automatically
- Website Analytics: Pages visited, time spent on site, referral source, browser type, device type, screen resolution, and general geographic location (city/country level)
- Cookies: Small data files stored on your browser to improve your experience and track website performance (see Section 7 below)
- Server Logs: IP address, access times, and pages requested
3. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and contact form submissions
- To provide, deliver, and improve our digital services
- To communicate project updates, deliverables, and invoices
- To analyze website traffic and improve user experience
- To send occasional marketing communications (only with your consent, and you can unsubscribe at any time)
- To comply with legal obligations
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Third-Party Services
We use the following third-party services that may process your data:
Each third-party service operates under its own privacy policy. We select services that maintain high standards of data protection.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption on all website pages (HTTPS)
- Secure server hosting with access controls
- Strong password policies for all client accounts and tools
- Limited access — only authorized personnel access client data
- Regular security reviews of our website and systems
While we take data protection seriously, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will promptly notify affected parties in the event of a data breach.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:
- Contact form submissions: Retained for up to 12 months unless you become a client
- Client project data: Retained for the duration of the engagement plus 2 years for reference and support purposes
- Financial records: Retained as required by applicable tax and accounting laws
- Analytics data: Aggregated and anonymized data may be retained indefinitely for trend analysis
You may request deletion of your data at any time (see Section 8).
7. Cookies
Our website uses cookies to enhance your browsing experience. Types of cookies we use:
- Essential Cookies: Required for website functionality (session management, security)
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Performance Cookies: Help improve website loading speed and performance (Cloudflare)
You can control cookies through your browser settings. Disabling cookies may affect certain website features. We do not use advertising or tracking cookies for remarketing purposes on this website.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restriction: Request that we limit the processing of your data
To exercise any of these rights, please email us at hello@digiwebengine.com with the subject line "Privacy Request." We will respond within 30 days.
9. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect and how it is used
- The right to request deletion of your personal information
- The right to opt out of the sale of personal information — we do not sell personal information
- The right to non-discrimination for exercising your privacy rights
10. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.
11. International Data Transfers
DigiWebEngine operates from India and serves clients primarily in the United States and Canada. Your data may be processed and stored in servers located in the United States (Hostinger US datacenter) and may transit through international networks. By using our website or services, you consent to this transfer. We take reasonable measures to ensure your data is treated securely regardless of location.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Material changes will be communicated to active clients via email.
13. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
- Email: hello@digiwebengine.com
- Website: digiwebengine.com